Overall Experience: 5.0 out of 5
My wife was sent to Royal Park after being discharged from the hospital after suffering a severe stroke in July 2024. I cannot praise the staff enough they treated her with the utmost respect and dignity and they were always happy to share a joke
with her. Physios and therapists were excellent in the treatment they gave her and always willing to engage with them even though she sometimes refused to cooperate with them.
She enjoyed all the activities especially karaoke singing along in her own way to an English male singer/songwriter's songs. I
must mention my wife's birthday, after receiving a phone call on the morning of her birthday for an invite to lunch with her I was met with a private side room decorated with banners and balloons and we enjoyed a great meal together. I will never forget the staff and wish them all the very best in the future.
Terence L (Husband of Resident)
Royal Park Care Home
Hi,
My name is Natalie, I am 40 years old, and I was born with Down’s Syndrome.
Last year, I had a fall and after 10 weeks in two different hospitals, it was decided that I could not go home, and I was discharged to Primecare Residential Home.
Since I have been here, I have been very happy and well looked after. This is a good place to live and provides good quality care for all the residents, some of whom have dementia and lots of older people too.
We have got a good quality and trustworthy management team who are dedicated and committed to Primecare. I believe that they are all very courteous and very confident in their jobs and with themselves too.
We have a wonderful chef called Stevie, who cooks for us all and all the meals are portioned out. All our meals are homemade, and they are very delicious, and it is always made fresh every day.
We have a great activities lady called Julie who has designed a daily programme and arranges all the activities here for all of us. We can join in or just watch or stay in our room if we want to.
We have a fantastic team of domestic people who keep our bedrooms clean for us. They are very happy people and chat to us as they are working. But if we want family to visit in our room, they come back and clean later so as not to bother us. Some of them sing and make me laugh.
The carers are gentle and help with all my needs. They check to see if I need anything and bring me hot drinks in my room if I am not in the lounge at coffee times. They take me to the toilet and shower me and dress me every day.
We have a hairdresser who comes every week to cut or just wash and blow dry our hair and she helps me to colour my hair when it needs it. An optician has also been and checks our eyes and sorts out our glasses and a lady who comes to cut our toenails. (My sister tells me that we must pay for these extra services).
I would like to take this opportunity to say that all day and night staff are very happy people and really seem to enjoy their jobs. They are so very caring, compassionate, gentle, and very supportive of me and my needs as well as other residents and their needs. They work together as a team and help each other.
I am able to tell them what my needs are, and my voice is heard, and they help me to be as happy as possible.
Kind regards
Natalie
Natalie
Primecare Residential Care Home
This is now an excellent, well run, maintained assisted living home for the young vulernable adults who reside there. Kerry Lay the Manager has turned this home around since she was appointed, well maintained, gardens delightful. Select group should be very proud of what she has achieved. Residents are so much happier.
Mrs Barnes
The Mews Care Home
Dear Carol & Sarah
I am writing to you to thank you for your support and kindness you offer me during my employment at Select Healthcare as a Physiotherapist Assistant.
I have been working with you since April 2020. Unfortunately I am leaving this position for a new challenge.
I wanted to take a moment to let you know how much I have enjoyed working at Jubilee Court. It has been a great work place to develop my skills and knowledge. Here it feels like my second home.
It has been a pleasure working with you and your amazing team. They are all kind and professional.
I hope I will see you all soon. Wishing you all the best!
Thank you!
Kind regards
Larisa Ciuca
Larisa Ciuca
Jubilee Court Care Home
I would like to say a massive thank you to all the staff at Aldergrove Manor I would go as far as to say they have been a big part in extending the life of my Nan.
My Nan was placed there from hospital without any consultation with family and we all, including my Nan, were concerned as we didn’t know anything about the home or anyone there.
Our concerns were quickly negated with the fantastic communication from Sarah who made herself available during a very stressful time. Also Martine who goes above and beyond to help organise visits and answer any questions, nothing is to much trouble. 6 months on, from what was originally respite care, and my Nan has decided that Aldergrove is where she wants to stay.
The care she receives has helped her so much physically and mentally and as a family we are reassured she is safe and being well looked after.
Shendy Blakemore (a very grateful granddaughter)
Shendy Blakemore
Aldergrove Manor Care Home
I would like to thank Aldergrove Manor care home for the care that my Nan is receiving. She is 98 years old and, unfortunately, could no longer live in her own home, due to the start of dementia. She is settling in so well, we are very happy that when she goes out for the day she always asks when she is going home referring to Aldergrove. The care she receives is second to none, staff go out of their way to please residents. So thank you very much to all staff.
Michelle Williams
Aldergrove Manor Care Home
Hello Kerry (Home Manager)
I hope today finds you well.
This is my view of what The Mews team are doing in these difficult times.
Firstly, I would like to thank Mrs Kerry Lay and her team for looking after my son’s best interests.
Throughout Lockdown, and well before, my son has been kept safe and protected in a homely environment. His needs are catered for in all the ways that are possible (within the current guidelines).
He is well occupied and his mind is being stimulated. As someone who is active, he is taken for regular walks in the countryside, and enjoys riding his bicycle around the home’s grounds.
The staff are well focussed on each resident’s needs and provide the very best care.
Mrs Lay communicates well with us as a family, keeping us up to date with what he is doing, sending photographs, arranging video calls (which we really appreciate as we’ve been unable to see him in person) and addressing any concerns she or the staff may have.
My son always appears happy, in spite of not being able to come home to us each month, which reflects the stability of the environment and care.
My husband and I would like to thank Mrs Lay and her team for all they are doing in what are very challenging times.
Regards
Parent of a Resident at The Mews
The Mews Care Home
Hello Sarah
I know you and your staff are facing difficult times at Aldergrove. You must all feel worn down in such distressing circumstances. I want to thank you from the bottom of my heart for the way in which you have kept going and for the wonderful level of care you have given Peter. There are many things that I have appreciated. Here are some of them:The speed at at which Aldergrove acted to lock down early and keep the virus at bay
The diligence shown by having strict procedures over visiting and quarantining anything coming into the building, and the fact that you have been tireless in maintaining these procedures
The communication to keep relatives like me in touch with what’s happening
The empathy and understanding when I (probably like many others) ring often to see how Pete is. I can only imagine how stretched the staff must be with so many staff and residents getting Covid. Despite this the nurses, Martine and yourself are always happy to explain what’s happening. You all empathise with the distress I feel and your re-assurance helps me to be optimistic and keep going. It can’t be easy to deal with all those tears!
When Pete had pneumonia in November he returned to you from hospital in a poor state. It was heart-breaking for me not to be able to come in and look after him. I am so grateful for the personal care and attention he received and the progress he made. In particular you all persevered in encouraging Pete to eat, and eat safely. His swallow problems have always been a worry but when I was not there to help him, I knew he was getting the best care
Recently, about two weeks ago, I was grateful for the speed at which the RIT team was called and for the phone calls to keep me posted. Since Peter tested positive for Covid (my worst nightmare) you have been so kind. When we face-timed on Monday I could see the love and kindness that you give to him
I also know that you fought hard to get the residents vaccinated sooner than the CCG were intendingFinally, some feedback specifically for you. What a time for you to have to step into Jeanette’s shoes! You have dealt with the worst crisis possible. I can only imagine how it must be for you to lose residents, to speak to grieving relatives, and to keep up the morale of a diminished staff. All that as well as the usual practicalities of a busy nursing home, and developing Covid yourself. That level of pressure would cause most people to crumble but you have displayed resilience, passion, energy, determination and still held on to your kindness.
So thank you and every member of staff at Aldergrove for your dedication and hard work.
Keep on going, and if there is anything at all I do to help, just ask.
Warmest Wishes
Jan – 28/01/2021
Jan
Aldergrove Manor Care Home
Dear Sir or Madam
I wrote to you some time ago when my son came to The Mews, he as continued to make progress in his general and mental state, and my wife and I would like to thank you all as a Company for all you have done, Kerry the new manager at The Mews and her staff have shown very high standards of care throughout the ‘lockdown’, the love and respect that we feel for them is difficult to put into words, but thank you all. I have emailed the Care Quality Commission and they have spoken to us over the phone. I felt that they should know of the very high standards of care that the staff at The Mews have shown, it is important that Authorities should know about such kind and caring staff and that their conduct of care should be recognized by all.
My wife and I would like to thank you from our hearts for all you have done for us as a family, we are very proud to know of your Company.
Our warmest Christian love and kindest regards.
The Mews
The Mews Care Home 
