Dear all at Briery Lodge,
I wanted to take a moment to express my sincere gratitude for the exceptional care you have provided to PW.
Your compassion, professionalism, and dedication have made such a meaningful difference.
There have been so many moments where your kindness has truly stood out: the reassurance you offer him, the patience you show on difficult days, and the genuine warmth you bring to every interaction with him. You consistently make him feel safe, valued, and respected.
It is clear to see the strength of your teamwork and how well you all communicate to ensure his needs are met. Your ability to provide individualised, person‑centred care has had a huge positive impact on his quality of life. The way you go above and beyond each day does not go unnoticed by all at NW IDT.
Thank you, once again, for everything you do. Your dedication means more than you know.
LY - NW IDT Team Leader
Briery Lodge Care Home
Thank you all for my rehabilitation i came to you unable to walk and now with all your care and professional staff im able to walk.
Your staff are incredible and made my stay comfortable and secure .
I thank the physio team, carers, domestic staff , medical team and the cooks .
For looking after me.
I can not praise you enough again thank you
JS - Resident at Elizabeth Court
Elizabeth Court
Overall Experience: 5.0 out of 5
My wife was sent to Royal Park after being discharged from the hospital after suffering a severe stroke in July 2024. I cannot praise the staff enough they treated her with the utmost respect and dignity and they were always happy to share a joke
with her. Physios and therapists were excellent in the treatment they gave her and always willing to engage with them even though she sometimes refused to cooperate with them.
She enjoyed all the activities especially karaoke singing along in her own way to an English male singer/songwriter's songs. I
must mention my wife's birthday, after receiving a phone call on the morning of her birthday for an invite to lunch with her I was met with a private side room decorated with banners and balloons and we enjoyed a great meal together. I will never forget the staff and wish them all the very best in the future.
Terence L (Husband of Resident)
Royal Park Care Home
Dear Carol & Sarah
I am writing to you to thank you for your support and kindness you offer me during my employment at Select Healthcare as a Physiotherapist Assistant.
I have been working with you since April 2020. Unfortunately I am leaving this position for a new challenge.
I wanted to take a moment to let you know how much I have enjoyed working at Jubilee Court. It has been a great work place to develop my skills and knowledge. Here it feels like my second home.
It has been a pleasure working with you and your amazing team. They are all kind and professional.
I hope I will see you all soon. Wishing you all the best!
Thank you!
Kind regards
Larisa Ciuca
Larisa Ciuca
Jubilee Court Care Home
Hello Kerry (Home Manager)
I hope today finds you well.
This is my view of what The Mews team are doing in these difficult times.
Firstly, I would like to thank Mrs Kerry Lay and her team for looking after my son’s best interests.
Throughout Lockdown, and well before, my son has been kept safe and protected in a homely environment. His needs are catered for in all the ways that are possible (within the current guidelines).
He is well occupied and his mind is being stimulated. As someone who is active, he is taken for regular walks in the countryside, and enjoys riding his bicycle around the home’s grounds.
The staff are well focussed on each resident’s needs and provide the very best care.
Mrs Lay communicates well with us as a family, keeping us up to date with what he is doing, sending photographs, arranging video calls (which we really appreciate as we’ve been unable to see him in person) and addressing any concerns she or the staff may have.
My son always appears happy, in spite of not being able to come home to us each month, which reflects the stability of the environment and care.
My husband and I would like to thank Mrs Lay and her team for all they are doing in what are very challenging times.
Regards
Parent of a Resident at The Mews
Dear Sir or Madam
I wrote to you some time ago when my son came to The Mews, he as continued to make progress in his general and mental state, and my wife and I would like to thank you all as a Company for all you have done, Kerry the new manager at The Mews and her staff have shown very high standards of care throughout the ‘lockdown’, the love and respect that we feel for them is difficult to put into words, but thank you all. I have emailed the Care Quality Commission and they have spoken to us over the phone. I felt that they should know of the very high standards of care that the staff at The Mews have shown, it is important that Authorities should know about such kind and caring staff and that their conduct of care should be recognized by all.
My wife and I would like to thank you from our hearts for all you have done for us as a family, we are very proud to know of your Company.
Our warmest Christian love and kindest regards.
The Mews
Adult Community Learning Disability Team
St Georges Hospital
Flanagan Centre
Corporation Street
Stafford
ST16 3AG
01785 221576
8th June 2021
Dear Kerry,
I just wanted to write to you having worked with you for the last 15 months to say how incredible the change in the service has been over this period of time. The work you and the staff have put in to grow this service and improve is remarkable.
Since you have taken over the service has become very welcoming and advice is always acted upon in a very quick manor. Your staff and yourself always act appropriately and ask for support when you cannot manage difficulties in house. The reliance on PRN medication and medication in general has reduced as you have found other more positive strategies to support people.
There always lots of in house activities and now there are always availability for a wide range of out of home activities for people to access- their likes and wishes are always taken into account and you always promote independence and choice. It has been a pleasure to work with you during your management of the Mews and I wish you every success for the future.
Best wishes
Rachel Wayper
Community Learning Disability Nurse
Adult Community Learning Disability Team
The Father of a resident at Swiss House wrote:You can’t improve on perfection.
Swiss House is what ALL ‘homes’ should be modelled upon.
None of the staff look at their duties as ‘a job’ – more as part of an extended family. We love every single one of them!
Swiss House
Swiss House Care Home
Hello Jeannette.
As you know Peter moved into Briery Lodge in March 2014, after six months in Oak House, Shrewsbury where because of a deterioration in his health, he was re-assessed as needing Residential Care.
Peter’s Health has improved greatly since this time and he is a much happier person and enjoys life to the full to the best of his ability.
The Staff at Briery Lodge meet all his complex medical needs very well, with support from Peter’s GP and District Nurses who administer his Insulin injections. The support involves providing the correct diabetic diet, care and treatment regarding his epilepsy and being aware that Peter will not communicate that he may be feeling unwell, he does not recognise a diabetic hypo or have any warning of an epileptic seizure, in these situations the staff no exactly how to support him. On the occasions, (which are few), when Peter has needed further treatment from specialists we have always been advised, before, throughout and after.
Peter has a great social life, inside Briery Lodge and outside either at Village Social Activities or Activities with his own Peer Group. He goes on holiday and he is supported by the staff with the finances involved and when he goes shopping and we have no concerns regarding the way he is assisted with his finances.
Do we feel that Peter is safe in Briery Lodge, yes his welfare is first and foremost with all the support workers and Managers, Peter is safe, well and happy and when he visits us he is always happy to “Go Home”.
Thank you
Jean and Ron Williamson
Jean & Ron
Briery Lodge Care Home 
