Testimonials

Good afternoon

I thought I would just write you a quick email to let you know how brilliant your staff are at Woodcote Hall Care Home, just outside Newport.  The home itself is lovely, and the little farm outside is brilliant!  But what really makes it is your staff - they are absolutely outstanding!  To name but a few - Julie, Fen, Linden, Dan, Josh... cannot say enough positive things about these carers.  Unfortunately, I haven't managed to get the names of all of them yet, and I know there are a couple I have missed off.  They really go above and beyond.  My Nan has only been there for a week (there for respite at the moment, but it is looking likely it will become permanent) and they all have got to know her likes and dislikes already, and really work hard to make sure the residents feel as at home as possible.

We have told the staff how great we think they are, but I felt I should let you know as well :D

Many Thanks and Kind Regards

Charly

Hello Jeannette.

As you know Peter moved into Briery Lodge in March 2014, after six months in Oak House, Shrewsbury where because of a deterioration in his health, he was re-assessed as needing Residential Care.

Peter’s Health has improved greatly since this time and he is a much happier person and enjoys life to the full to the best of his ability.

The Staff at Briery Lodge meet all his complex medical needs very well, with support from Peter’s GP and District Nurses who administer his Insulin injections. The support involves providing the correct diabetic diet, care and treatment regarding his epilepsy and being aware that Peter will not communicate that he may be feeling unwell, he does not recognise a diabetic hypo or have any warning of an epileptic seizure, in these situations the staff no exactly how to support him.  On the occasions, (which are few), when Peter has needed further treatment from specialists we have always been advised, before, throughout and after.

Peter has a great social life, inside Briery Lodge and outside either at Village Social Activities or Activities with his own Peer Group.  He goes on holiday and he is supported by the staff with the finances involved and when he goes shopping and we have no concerns regarding the way he is assisted with his finances.

Do we feel that Peter is safe in Briery Lodge, yes his welfare is first and foremost with all the support workers and Managers, Peter is safe, well and happy and when he visits us he is always happy to “Go Home”.

Thank you

Jean and Ron Williamson

Westwood Court Care Home, Winsford, Cheshire.

 My father spent nearly 12 months at Westwood Court having been accepted there from another local care home that could no longer cope with the challenges faced by his growing dementia. As a family we were extremely impressed by the level of thoroughness, professionalism and dignity that was evident. In contrast to our previous experience, staffing levels are not only good but also staff retention extremely high. The senior nursing staff have, by and large, been there for many years and this shows in the relationship with their carer colleagues and thorough knowledge and understanding of their charges. A culture of mutual respect is quite evident between staff and this is translated into the very best of human caring we witnessed during my fathers final few months.

Rooms are of a reasonable size, food appeared plentiful, nicely presented and nutritious. Residents activities were numerous and trips organised on a regular basis.

The home itself is in need of a little updating and renovating, however, in no way did this detract from its most important aspect - the amazing and wonderful staff, who always seem to have a smile on their faces and be happy to help in any way they could.

Westwood Court appears to be an extremely well organised care home and it was quite clear that my father had prescribed topical creams and ointments applied regularly to affected areas of his skin which was not always the case previously and as a result his overall skin condition improved. Additionally, the attention to his personal hygiene was excellent.

Having a loved one in residential care is always extremely concerning that their personal needs are being met in the best possible way. We have no doubts whatsoever about the exemplary care provided to my father before he sadly passed away. As a family we are in their debt and will unequivocally be happy to recommend to anyone considering placing a loved one in this facility.

From a Review on carehome.co.uk on 31/07/17

 I visited my friend at home from Church and after she moved into Springfield Park Nursing home. Her care there has been highly commendable and in particular at the 'end of life'.
She passed last night but I know that every care was taken to give her a comfortable and peaceful passing.
As a Catholic she received the Sacrament of the Sick, the Rosary was prayed with her by the deputy manager and every care was taken by all to ensure that the ambience of the room was calm and peaceful.
Other visitors can also confirm this.
She passed without stress or pain. I want to thank the manager, the deputy manager and all the staff who supported and cared for her at this precious time.

Submitted by: Monica O (Friend of Resident/Service User) Review relates to July 2017