Testimonials

Dear Sir or Madam

I wrote to you some time ago when my son came to The Mews, he as continued to make progress in his general and mental state, and my wife and I would like to thank you all as a Company for all you have done, Kerry the new manager at The Mews and her staff have shown very high standards of care throughout the ‘lockdown’, the love and respect that we feel for them is difficult to put into words, but thank you all.  I have emailed the Care Quality Commission and they have spoken to us over the phone.   I felt that they should know of the very high standards of care that the staff at The Mews have shown, it is important that Authorities should know about such kind and caring staff and that their conduct of care should be recognized by all.

My wife and I would like to thank you from our hearts for all you have done for us as a family, we are very proud to know of your Company.

Our warmest Christian love and kindest regards.

Hello Kerry (Home Manager)

I hope today finds you well.

This is my view of what The Mews team are doing in these difficult times.

Firstly, I would like to thank Mrs Kerry Lay and her team for looking after my son’s best interests.

Throughout Lockdown, and well before, my son has been kept safe and protected in a homely environment. His needs are catered for in all the ways that are possible (within the current guidelines).

He is well occupied and his mind is being stimulated. As someone who is active, he is taken for regular walks in the countryside, and enjoys riding his bicycle around the home’s grounds.

The staff are well focussed on each resident’s needs and provide the very best care.

Mrs Lay communicates well with us as a family, keeping us up to date with what he is doing, sending photographs, arranging video calls (which we really appreciate as we’ve been unable to see him in person) and addressing any concerns she or the staff may have.

My son always appears happy, in spite of not being able to come home to us each month, which reflects the stability of the environment and care.

My husband and I would like to thank Mrs Lay and her team for all they are doing in what are very challenging times.

Regards

Dear Kerry,

                                I just wanted to write to you having worked with you for the last 15 months to say how incredible the change in the service has been over this period of time. The work you and the staff have put in to grow this service and improve is remarkable.

 Since you have taken over the service has become very welcoming and advice is always acted upon in a very quick manor. Your staff and yourself always act appropriately and ask for support when you cannot manage difficulties in house. The reliance on PRN medication and medication in general has reduced as you have found other more positive strategies to support people.

There always lots of in house activities and now there are always availability for a wide range of out of home activities for people to access- their likes and wishes are always taken into account and you always promote independence and choice. It has been a pleasure to work with you during your management of the Mews and I wish you every success for the future.

Best wishes

Rachel Wayper

Community Learning Disability Nurse