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Privacy Policy

Privacy

Privacy Notice

Select Healthcare Ltd fully appreciates the importance of protecting and managing your data and maintaining your privacy. To ensure that we comply with these requirements all our data management and clinical processes fully recognise the data protection law in force in the UK (e.g. the Data Protection Act 1998 and from 25th May 2018, the Data Protection Act 2018 which includes relevant Articles from the EU General Data Protection Regulation (GDPR)

Please read the following information carefully to understand how we process your personal data. 

For the purpose of the Data Protection Laws, the Data Controller is Select Healthcare Ltd, whose address is Wellington House, 120 Wellington Road, Dudley, West Midlands, DY1 1UB

When we refer to ‘we’, ‘us’ and ‘our’, we mean Select Healthcare Ltd

Use of Your Personal Information

This privacy notice explains why we collect information about you and how that information may be used.
Our health care professionals who provide you with our services maintain records about your health and any treatment or care you have received previously. These records help to provide our clients with the best possible healthcare.
Your records may exist is several formats including electronic, paper or a mixture of both, and we deploy many working organisations and approaches to ensure that such information is maintained within a confidential and secure environment. The records which we could hold about you may include the following information: -
• Personal details relating to you, including your address and contact details, carer, legal representative and parents’ emergency contact details
• Any contact we have had or intend to have with you such as appointments, clinic or surgery visits, home visits, etc.
• Notes and reports about your health which is deemed to be of a sensitive nature
• Details about your referral, diagnostics procedures, treatment and care
• Results of any additional relevant investigations
• Relevant information from other health professionals, relatives or those who care for you

To ensure you receive the highest levels of care, your records will be used to facilitate the care that we provide. Anonymised information held about could, on occasions, be used to help protect the health and wellbeing of the general public and to help us manage our contracts with commissioners. Information could also be used within our organisation for the purposes of clinical audits which in turn will provide monitoring of the quality of the services we provide.
Some of this information will be used for statistical purposes and we will ensure that individuals cannot be identified. For situations where we may contribute to research projects we will always gain your explicit consent before releasing any relevant information.

Maintaining the Confidentiality of Your Records

We will take all possible care to protect your privacy and will only use information collected with the law including: -

• Data Protection Act 1998 and the Data Protection Act 2018 from 25th May 2018
• Human Rights Act 1998
• Common Law Duty of Confidentiality 
• Health and Social Care Act 2012 (if appropriate)
• Codes of Confidentiality, Information Security and Records Management

 Our staff are all trained and briefed in data protection principles and understand they have a legal obligation to keep information about you confidential. They also understand that information about you will only be shared with other parties if there is an agreed need to do so or a legal reason. We will only share your data without your permission if there are very exceptional circumstances (i.e. life or death situations), where the law requires information to be passed on and / or in accordance with the Caldicott Principle 7 e.g. to share or not to share. This means that health and social care professionals should have the confidence to share information in the best interests of their patients within the framework set out by the Caldicott Principles. Whilst the Caldicott Principles were originally developed for NHS purposes, we have adopted the underlying principles in order to align with best practice.
All personal information that we manage is stored within the UK within a secure environment and we always use suitably protected methods and systems to transfer your personal information.

Legal Basis for Processing 

Our legal basis for processing your data relies on certain conditions set out GDPR Articles 6 and 9 which will be relevant from 25th May as part of the 2018 UK Data Protection Act. 

Partner Organisations

It may be possible that we will share your information with other organisations, if this is required we will apply very strong controls. The current organisations who we share data with includes: -

• NHS Trusts – clinical data
• Local Authorities e.g. – contractual reporting/clinical data
• Clinical Commissioning Groups – contractual reporting
• GP Surgeries – clinical data
• Information Technology System Providers – operational information

It is noted that the above list is not exhaustive, and we may contract with other external organisations to undertake processing of your personal information. These 3rd party organisations will abide with our stringent contractual conditions regarding the protection of personal data.

In some cases, you will be requested to provide positive consent if we intend to share your personal details with other organisations.

Access to Personal Information and Your Rights

You have a right under the Data Protection Act 1998 and the Data Protection Act 2018 from 25th May 2018, to request access to view or to obtain a copy of what information the organisation holds about you and to have it modified should it be inaccurate. The process to access your records is known as a Subject Access Request (SAR) and the way it works is outlined below: -

• Your SARs request must be made in writing to the organisation’s IG Lead at the address shown above or by email to SARs@select-group.co.uk

• The latest regulations state that there is no charge to have a copy of your electronic or paper information, unless the request is repetitive.
• The request will be reviewed and if possible completed within one calendar month (subject to our possible requests for further clarification for you) 
• You will need to provide adequate proof of your identity before we will release the requested details (e.g. full name, address, date of birth, NHS number and details of your request), you must also provide two forms of identification 
In addition to the right of access, under the Data Protection Act 2018, you will also have the following rights: -
• Erasure, which is the right to request that your personal data is removed from our systems be they paper or electronic – please note that under certain circumstances we are legal obliged to maintain a copy of your data for contractual and or statutory reasons 
• Restriction of processing, this is the right for you to request that we only process certain parts of your data
• Objection – you have the right to object to the way that we are processing your data
• data portability – this concerns the right to request that we provide a copy of your data in an easily transportable format.  
• Automatic processing – you have the right to object to the way we automatically process data – in the case of our organisation we do not, at present, carry out automatic processing of your data
• If you have provided us with your consent to process your data for the purpose of providing our services, you have the right to withdraw this at any time.  In order to do this should contact us by emailing or writing to the organisation.

Retention of your data

Your data will be retained for no longer than is absolutely necessary and in accordance with our Documentation Management Lifecycle Policy and the associated Schedule of Retention

Cookies

This website makes use of cookies to optimise user experience. By using our website, you consent to all cookies in accordance with our Cookie Policy.


Updating Personal Details

If any of your details e.g. your name, address or other personal data have changed or are incorrect you have a responsibility to inform the professional treating you who will arrange for the necessary updates to be made. This will help us to ensure that the data we hold about you is accurate and complete.

Notification

The Data Protection Act 1998 and the Data Protection Act 2018 requires organisations that control data to register with the Information Commissioners Office (ICO) website www.ico.org.uk 
The organisation is registered with the ICO as a Data Controller under the Data Protection Act 1998. The registration number is ZA050436 and can be viewed online in the public register at http://www.ico.gov.uk/

Complaints

Should you have any concerns about how your information is managed by the Organisation please contact us at: -

Select Healthcare Ltd
Wellington House, 120 Wellington Road, Dudley, West Midlands, DY1 1UB

If you are still unhappy following a review by the Organisation you can then complain to the Information Commissioners Office (ICO) via their website www.ico.org.uk

or in writing to: -

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

If you are happy for your data to be extracted and used for the purposes described in this Privacy Notice, then you do not need to do anything. If you have any concerns about how your data is shared, then please contact us.

Cookie Usage

What Are Cookies?

Cookies are small text files that are sent to and stored on your computer, smartphone or other device for accessing the internet, whenever you visit a website. Cookies are useful because they allow a website to recognise a user's device. Cookies are used for a variety of reasons, such as to determine user preferences, let users navigate between pages efficiently, verify the user, enable online shopping facilities and generate website visitor statistics.

We use cookies on our site http://www.selecthealthcaregroup.com (and any sub-domain) to create the most secure and effective website possible for our customers.  The cookies we use are completely safe and secure. This Cookie Policy explains what cookies are, how we use them and what benefits they bring.

Our cookies do not store personal information such as your name, address, telephone number or email address. We do not share any information gathered through cookies. The cookies we use cannot look into your computer, smartphone or web-enabled device and obtain information about you or your family or read any material kept on your hard drive.

More information about cookies can be found on allaboutcookies.org and aboutcookies.org

 

Cookies used on this website:

The cookie PHPSESSID is used to maintain a user’s browser session.

We use Google’s Analytics website monitoring tools to gather useful data for this website, including the number of visitors per-day and the Google search queries that led visitors to the website. No personal data is collected or stored within these cookies. The following Google-generated cookies are present within this website:
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How to manage your cookies

Most web browsers are set up to accept cookies by default. You can change your cookie preferences through your browser settings.

How to Change your Cookies Preferences

On Your PC

Internet Explorer

  1. Go to "Tools" and then "Internet Options"
  2. Click on the Privacy tab
  3. Use the slider to change your cookie settings to how you want them. A description of each setting will appear next to each option.

Mozilla Firefox

  1. Go to "Tools" and then "Internet Options"
  2. Click on the Privacy icon
  3. Change the history settings to set your browser to reject all cookies, or to tailor your cookie settings to how you want them.

Google Chrome

  1. Click on the spanner and select "Settings", which will open in a new tab
  2. On the left hand side, select "Under the Hood"
  3. Click "Content Settings" under "Privacy"
  4. Choose your preferred option in the cookies menu

On an Apple Mac

Internet Explorer 5 (MacOS X)

  1. Choose Preferences from Explorer menu
  2. Select Receiving Files options
  3. Select Cookies
  4. Choose your preferred settings

Mozilla

  1. Choose Preferences from the Edit menu.
  2. Select Privacy & Security, then select Cookies.
  3. Choose your preferred settings.

Safari 1.0 (MacOS X)

  1. Choose Preferences from Safari menu
  2. Select Security icon
  3. Cookie settings are shown in window
  4. Choose your preferred settings

Opera

  1. Go to Opera in the main menu and select Preferences (or press Alt+P to access them directly)
  2. Select Privacy

Mobile

iPad

  1. Go to "Settings" and then select "Safari"
  2. Click on "Privacy", where you will be able to change your cookie settings

iPhone

  1. Go to "Settings" and then select "Safari"
  2. Click on "Privacy", where you will be able to change your cookie settings

Samsung Galaxy

  1. In the internet browser, open the menu and select "More"
  2. Choose "Settings"
  3. Scroll down to "Privacy", and then click to accept or reject cookies, or to clear cookie data

All Other Mobile Devices

All Other Mobile Devices Please consult the device owner's manual.

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